Shipping policy
Last updated: June 2026
1. Processing
All Huu Cares ear tunnels are made to order and shipped from Shenzhen, China.
Most orders ship within 7–14 days.
Production time may vary slightly depending on order volume and complexity. If there is a significant delay, we will contact you.
2. Delivery Window
We currently ship primarily to the United States, Canada and EU.
After dispatch, delivery usually takes around 1–3 weeks, depending on destination, customs, and local carrier handling.
Delivery times are estimates, not guarantees.
3. Shipping Fees & Free Shipping
America: 9 USD, Free on orders over 49 USD.
Europe: 16 USD, Free on orders over 80 USD.
4. Tracking
Tracking information will be provided after dispatch, when available.
Please allow time for tracking updates to appear.
5. Duties & Taxes
Every order ships with duties and taxes covered. What you pay at checkout is all you pay — no additional fees when your order arrives.
6. Refused Shipments
All Huu Cares ear tunnels are made to order. Because of this, refused shipments are not automatically eligible for a refund.
If you refuse delivery for any reason other than a confirmed defect or error on our part:
- Your refund (if any) may be reduced by the outbound shipping cost we actually paid, even if the order originally qualified for free shipping.
- Return shipping fees and any related charges will also be deducted.
- If the parcel is not successfully returned to us, the order will not be eligible for a refund.
Please ensure your shipping address is correct and that you are available to receive the parcel. If you need to change or cancel an order, contact us before it ships.
7. Address Accuracy & No P.O. Boxes
Please make sure your shipping address is a complete, correct physical street address at checkout. We do not accept P.O. Boxes as a shipping address. If you provide a P.O. Box, we may need to cancel your order or contact you for an alternative address, which could cause delays.
If a parcel is returned because of an incorrect or incomplete address (including a P.O. Box), we may offer reshipment after the additional shipping cost is paid. This situation is not considered a refused shipment under Section 6.
8. Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or with a manufacturing issue, please review our Return/Refund Policy for how to submit a claim. Keep the original packaging until the issue is resolved.
9. Questions
If you have shipping questions before ordering, please contact us through our Contact page.