Refund policy

Last updated: June 2026

All Huu Cares ear tunnels are made to order according to the size information provided at checkout, including your selected size range and exact millimeter measurement.

Global Returns & Refunds

Because our products are made to order, we generally do not accept returns or exchanges for change-of-mind purchases, except where applicable law requires otherwise.

This policy does not affect your statutory rights if an item arrives damaged, incorrect, defective, or otherwise non-conforming.

We only offer a return, replacement, or refund in the following situations:

  • The item arrives damaged
  • The wrong item was sent
  • The item has a confirmed manufacturing defect
  • A remedy is required under applicable consumer law

EU Customers — Right of Withdrawal

If your order is made to your specifications or clearly personalised based on the size and measurements you provide at checkout, the EU 14-day right of withdrawal does not apply, to the extent permitted by applicable law. 

If your order does not qualify as a made-to-order or personalised item, EU customers may have a 14-day right of withdrawal from the date of delivery.

By placing an order, you acknowledge that items made to your specifications may be exempt from standard withdrawal rights where permitted by law. For damaged, incorrect, or defective items, please contact us as soon as possible after delivery.

The United States & Canada

For orders to the United States and Canada, returns and cancellations are handled according to our store policy and any applicable local consumer laws.

1. How to submit a claim

To initiate a return or cancellation request, please log in to your account and view your orders at account.huucares.net.

If there is a problem with your order, please contact us as soon as possible after delivery and include:

  • Your order number
  • Clear photos of the item
  • A short description of the issue

Please keep the original packaging until the issue is resolved.

2. Remedies

If your claim is approved, we may offer one of the following remedies, depending on the situation:

  • A replacement
  • A refund

If the issue is our error (wrong item sent) or a manufacturing defect, we will cover the return shipping cost. Approved refunds will be processed within 14 days of receiving the returned item or proof of return.

3. Important notes

  • Made-to-order and custom-sized items cannot be returned or exchanged simply because you changed your mind
  • We are not responsible for sizing issues caused by incorrect measurements submitted at checkout
  • Worn items cannot be returned
  • This policy does not affect any rights you may have under applicable consumer law